VODACOM UPGRADE NOT WORKING AFTER 1 WEE****!!

<p>A week ago (Tuesday 3rd January) I went into Vodacom Gateway to upgrade a contract that I had taken over in December from a friend who has emmigrated to Australia. The contract is for a business cell phone, the business has been taken over by myself. It has been 1 WEEK now and still I do not have service. I have tried going to another branch who forwarded my problem to IT because "they are much quicker and better". But still nothing. </p> <p>Everyone keeps saying that they have never had a problem like this before and cannot understand why the sim is locked. "We do thousands of upgrades a month and have never had this problem before"</p> <p>I keep getting told to wait 24 hours and it should be resolved. It has been 7 days now and still i do not have my business phone working!!!!!!! This is the most ridiculous service (or lack thereof) that I have ever encountered in my life. </p>