LS
Lorrel S

1 reviews | Active since Sept 2009

11 Aug 2016, 08:28

Vodacom Upgrade - Not receiving agreed monthly data

<p>I upgraded my contract in June 2016. The consultant offered me a promo data deal on my Smart L package. (1,5 G for the first 3 months and thereafter 1G of data). I called the call centre about 6 times in the last few weeks, was put on hold for about 20 mins in total, was given a reference number on the last call and still no feedback. Ref : S3-G3***-95OPC. Can somoene pleae call me back and tell me what went wrong and load the data on my mobile as agreed upon. I have not received the 1.5G of data as yet that I signed up for. I've been a memebr of vodacaom for almost 20 years and would not appreciate bad service now.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 08:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team