1 reviews | Active since Sept 2009
Vodacom Upgrade - Not receiving agreed monthly data
<p>I upgraded my contract in June 2016. The consultant offered me a promo data deal on my Smart L package. (1,5 G for the first 3 months and thereafter 1G of data). I called the call centre about 6 times in the last few weeks, was put on hold for about 20 mins in total, was given a reference number on the last call and still no feedback. Ref : S3-G3***-95OPC. Can somoene pleae call me back and tell me what went wrong and load the data on my mobile as agreed upon. I have not received the 1.5G of data as yet that I signed up for. I've been a memebr of vodacaom for almost 20 years and would not appreciate bad service now.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
