VODACOM Upgrade not being delivered!!

<p>I am writing this review to try and assist Vodacom in improving their service. I phoned vodacom to activate my upgrade on Friday 17 Feb. On Monday I received a call back to state that my upgrade will most likely be delivered on Tuesday and gave the delivery address. I stated that the delivery address is dependent on when the delivery is made. I also said that the delivery did not need to be made as I was close to a branch and was willing to pick my phone up, but I was ensured that delivery would occur timeously. No delivery was made on Tues. I therefore assumed that it would be delivered on Wednesday and moved my whole schedule around to accommodate the fact that my phone could be delivered at a certain address. Today I phoned vodacom to find out where the phone was. The response I got was that RAM couriers could not make the delivery as they did not have a contact number for me. I actually laughed. So my cell phone number was not given to them by vodacom. They did say that delivery will happen on Thursday once this has been updated to the courier but this puts me at a big inconvenience as this is the second day in a row where I was supposed to receive my phone and had to change my work schedule around the delivery of a phone. I had to cancel meetings to accommodate the delivery. I don’t think something as simple as delivering a phone should cause so much inconvenience especially considering I was prepared to pick up the phone myself from a branch close to my office. Vodacom please improve. </p>