Vodacom Upgrade nightmare ... I'm being refused to cancel an upgrade

I did an upgrade at the Vodashop Simmonds Streeet, however after evaluating my finances i realized that i'm not going to afford the upgrade. I took the phones back to the shop the next day with out opening the boxes and everything still intact

I was told to write an email to the ops manager which a i did, however he hasn't rep**** to my emails, Instead a got a call from the store manage saying the Ops wants to know why did i sign the quotation if i'm not going to afford the contract. However he failed to respond to my emails. When i call the call Centre they say they can't help me

Im very disappointed because i have been with Vodacom since i started working and didn't expect that i will one day complain about them

I want the upgrade cancelled ... Im so disappointed

below are the emails i have sent

"I just spoke to the head office, the say the upgrade cancellation needs to be down at the shop with in 14days

So I don’t' understand the reason the cancellation is not being processed

From: Sebaka, Sharon S Sent: Friday, 14 June 2019 13:25 To: ********** Cc: ********** Subject: Re: Cancellation request:

Good afternoon

Just got a call from Vodacom Simmonds Street’s stating that you don’t understand why I say I can’t afford the agreement after I sign the contract

I evaluated my finances when I got home and I know I can’t afford the upgrade hence I didn’t open the phones and I returned them within 24 hours

Please advise of a new forward because I honestly feel it will be unfair to force me into an agreement that I know I cannot afford

Regards

Get Outlook for iOS ________________________________________ From: Sebaka, Sharon S Sent: Thursday, June 13, 2019 1:57:55 PM To: ********** Cc: ********** Subject: Cancellation request: Good day

Trust you are well

I will like to cancel the contract I signed up for yesterday

I have reviewed my finances and the quotation I got yesterday with the new phone, unfortunately I will not afford as it's way over my budget. The phones and the accessary received yesterday as still sailed

Please advise on the TAT of the request