HJ
HB J
1 reviews | Active since Aug 2010
06 Mar 2022, 14:46
Vodacom upgrade nightmare
Requested an upgrade and received confirmation on 16 Jan. I saw that the monthly amount on my debit order was higher than agreed to on my app. Cancelled the upgrade 20 Jan , called a few times during Feb, Another email 1 March and they still are ignoring all my requests to reverse the upgrade. I have reversed their unauthorized debit order because they are ignoring my requests.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Mar 2022, 15:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Mar 2022, 15:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HJ
HB J's updateReviewer Update
06 Mar 2022, 17:34Please note that I do not want a phone call, I want a response to my emails and the upgrade reversed
HJ
HB J's update06 Mar 2022, 17:34
Reviewer Update
Please note that I do not want a phone call, I want a response to my emails and the upgrade reversed
HJ
HB J's updateReviewer Update
10 Mar 2022, 08:53The upgrade is still not done, since 20 January, many emails and phone calls and then they **** call you, put the phone down in your ear and email you to say they could not get hold of you, sent them a screenshot of their very short seconds **** calls. Honestly there is no integrity left in this company. Nearly 2 months and they have not reversed my upgrade that they did wrong in the first place
HJ
HB J's update10 Mar 2022, 08:53
Reviewer Update
The upgrade is still not done, since 20 January, many emails and phone calls and then they **** call you, put the phone down in your ear and email you to say they could not get hold of you, sent them a screenshot of their very short seconds **** calls. Honestly there is no integrity left in this company. Nearly 2 months and they have not reversed my upgrade that they did wrong in the first place
HJ
HB J's updateReviewer Update
27 Mar 2022, 09:553 months later, several more phone calls and emails and my contract expiry date is still not fixed after the upgrade reversal.
HJ
HB J's update27 Mar 2022, 09:55
Reviewer Update
3 months later, several more phone calls and emails and my contract expiry date is still not fixed after the upgrade reversal.