1 reviews | Active since Mar 2012
Vodacom Upgrade Nightmare
I attempted to upgrade my Vodacom contract on 27 November to take advantage of a Black Friday offer. Unfortunately the upgrade was requested on the wrong number (a data contract which I intend to cancel), and after much confusion and long calls to Vodacom's call centre, I was assured that the first request had been cancelled and the upgrade transferred to my preferred account.
It is now a month later and I have still not received the device, and I am unable to cancel the data contract because Vodacom says an upgrade on the number is in process.
I am fed up with the situation and now wish to cancel both upgrades and contracts before the new year. Vodacom's input would be appreciated.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Marius,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear Marius,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS