Vodacom Upgrade Nightmare

I I upgraded my contract over a month ago online and still have not received my phone. After numerous emails, the online center rep**** that they do not know when I will receive the phone. <br> I then decided to reverse my upgrade and do the upgrade at a Vodacom store who has stock. I spend over 2 hours on the phone to the call centre because everyone I spoke to kept putting me through to other departments and one person even said I must call the store to reverse it, which I did and they could not help. I then called again and demanded to speak to the manager- only then a lady called Melissa from online department helped me and told me she will sort out the upgrade reversal-this was 3 days ago. I called again yesterday and Melissa advised that the reversal will take a few weeks because it is not showing on the system!! It is not my fault I reversed the upgrade!<br>