LP
Leigh P

1 reviews | Active since Sept 2014

09 Dec 2024, 14:44

Vodacom upgrade misleading advertising

I upgraded my contract with Vodacom on the 3rd of December. The website indicated that the phone I wanted was in stock and would be delivered within 5 to 7 business days. Upon following up 3 days after the order was confirmed I was told that they in fact do not have stock and that they are not expecting stock within the next two weeks. Considering that the upgrade was for my son for his birthday on the 14th December I am very upset. The consultant basically told me that they didn't have an ETA and there is nothing they can do. It's misleading to indicate upon checkout a timeframe when they knew they didn't have the stock!

0
Replies (4)
Vodacom
Vodacom's reply10 Dec 2024, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
LP
Leigh P's update11 Dec 2024, 10:33
Reviewer Update
I have not received a call from a consultant as promised in their reply to me. I am waiting!!
LP
Leigh P's update11 Dec 2024, 15:23
Reviewer Update
Still waiting!
LP
Leigh P's update13 Dec 2024, 13:04
Reviewer Update
Thank you. Vodacom did reach out and assist with my query. Phone was delivered today and I have a very happy son!!