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Allen S
1 reviews | Active since Aug 2018
08 Feb 2021, 14:10
Vodacom Upgrade Mess
I upgraded online and they delivered the wrong phone. Took a week to finally get hold of somebody to help. Now it takes 7-10 days for them to pick it up. Then I have to cancel the upgrade myself and then re-order (assuming they still have the same deal). They admit it is their fault but they have no intention of rectifying it.....
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Replies (3)
Vodacom's replyOfficial
08 Feb 2021, 16:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2021, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Allen S's updateReviewer Update
10 Feb 2021, 12:22Vodacom has yet to contact me as per their response and any they have even closed any tickets open on their side!
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Allen S's update10 Feb 2021, 12:22
Reviewer Update
Vodacom has yet to contact me as per their response and any they have even closed any tickets open on their side!
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Allen S's updateReviewer Update
07 Mar 2021, 13:00This issue is still not resolved, despite me being forced to go through the return and cancellation process. When they eventually resolve this I will seriously consider moving my business.
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Allen S's update07 Mar 2021, 13:00
Reviewer Update
This issue is still not resolved, despite me being forced to go through the return and cancellation process. When they eventually resolve this I will seriously consider moving my business.