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Charlene O

1 reviews | Active since Nov 2012

15 Sept 2020, 13:05

Vodacom upgrade mess

So after I complained that I can't upgrade due to being under debt review I found out that legally I should be able to upgrade as my Vodacom account is not under debt review. I should at least be able to upgrade to the phone equal to what I have now.

0
Replies (3)
Vodacom
Vodacom's reply15 Sept 2020, 13:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply15 Sept 2020, 13:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply15 Sept 2020, 14:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided.
 Regards Consumer Website Team

Best regards,