CB
Carmen B
1 reviews | Active since Feb 2013
30 Jul 2019, 12:19
Vodacom upgrade lies
I upgraded approximately 3 weeks ago after being harassed to do so on countless occasions. I finally gave in and got **** to about handset availability and the deal was changed 3 times. Eventually got promised an urgent delivery as I had been treated so poorly and unprofessionally, guess what I’m still waiting for the delivery of my IPhone XR, wonderful putting your faith and trust in huge corporates wielding their swords when you don’t pay and still get shocking service, I’ve never been this frustrated!!!!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jul 2019, 14:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2019, 14:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Carmen B's updateReviewer Update
30 Jul 2019, 14:30Seriously an automated response?????
CB
Carmen B's update30 Jul 2019, 14:30
Reviewer Update
Seriously an automated response?????
Vodacom's replyOfficial
01 Aug 2019, 14:45 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. As per discussion, our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply01 Aug 2019, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. As per discussion, our records indicate that you were contacted and assisted.
Regards Consumer Website Team
Regards Consumer Website Team