VODACOM UPGRADE ISSUES
Vodacom Upgrade Issues
I am writing this letter of complaint (AGAIN) to Vodacom Upgrades Department, as I have an ongoing issue after my contract upgrade was done on 30 March 2022. After 5 attempts over telephone calls, it is still unresolved. Numerous emails later, and more phone calls after my first Hello Peter review but still no resolution to Vodacom's mistake with my upgrade. I AM STILL NOT RECEIVING MY PACKAGE BUNDLES AFTER THE UPGRADE I DID IN MARCH 2022.
My previous contract plan was activated in March 2020 and consisted of the following: - Red Select Top Up+ - R1223.97 (less R250 discount) = R973.97/m - 2GB/m - 800min/m - 5GB/m (24months promo)
On 30 March 2022, I upgraded via a telephone call onto the following plan: - Red Top Up - R1159/m - 10GB/m - 800min/m
I am not receiving my data as I should (minutes remain the same), and on the My Vodacom app it still shows the old plan. I am now even paying more than what I should pay and getting less than what I should receive as they are keeping me on the old plan! Ridiculous!
WHY CAN VODACOM NOT SORT OUT THIS ISSUE??? WHY? CAN I GET SOME SERVICE VODACOM??? WHAT AM I PAYING FOR???
