NS
Niresh S
1 reviews | Active since Apr 2019
24 Apr 2019, 17:17
Vodacom Upgrade issues
I have my contract for the last 13 years, and I have never had issues before about upgrading online. My current contract I'm paying +-R1200. And know when I want to upgrade they tell me I can only upgrade to the value of R850 or so, the phone I want is the iPhone XS 256 which is R1240 or so, I have never been in arrears with my contract before. This is appalling service from a large company like Vodacom. I really don't want to move service providers, I love the network and the 4G speeds are the best but if I can't get the phone I want then the only option is to cancel the contract when the contract comes to and end.
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Replies (3)
Vodacom's replyOfficial
24 Apr 2019, 17:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2019, 17:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Apr 2019, 16:16 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2019, 16:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
NS
Niresh S's updateReviewer Update
06 May 2019, 20:26After the reply from Vodacom, someone from their Social Media Dept, contacted me and finally got the ball rolling, I honestly can't see why this couldn't be done by the Upgrade Dept, but alas it's now done and over with. Thank you HelloPeter and thank you Vodacom.
NS
Niresh S's update06 May 2019, 20:26
Reviewer Update
After the reply from Vodacom, someone from their Social Media Dept, contacted me and finally got the ball rolling, I honestly can't see why this couldn't be done by the Upgrade Dept, but alas it's now done and over with. Thank you HelloPeter and thank you Vodacom.