Vodacom Upgrade Issues

<p>I recently upgraded my contract with Vodacom, and received my new handset on 21/11/2016</p> <p>From this date, whenever I am make a call to clients my number on the recipients side show PRIVATE NUMBER. I checked my caller ID and it is set as show number.</p> <p> </p> <p>It seems as if Vodacom has not activate my caller ID correctly when I upgraded. This has become a huge problem and has cause a lot of frustration for me as my clients does not answer private numbers, and I am loosing business.</p> <p> </p> <p>I called customer care numerous time already to try and resolve this issue:</p> <p> </p> <p>- The first time was on 28/11/2016 – I spoke to a lady (can’t remember her name) she said she would log the problem – nothing happened</p> <p>- I tried to phone costumer care centre 4 times (on 29Nov, 30Nov, 1Dec, 2Dec) after the above date, only to hold for 20min each time without getting through to someone – this is very bad service to say the least.</p> <p>- I eventually got through on 03 December 2016 to a Mr Tebogo who said he would log the problem and send it through to the technical department</p> <p>- After this a Ms Nezipo Pamla from CIC contact me on 05 December 2016 to inform me that Mr Tibogo logged my complained as ‘’ I cannot call’’ problem which is interlay incorrect.</p> <p>I again explained, for the third time my problem to a new individual, who again referred to the matter to someone else.</p> <p> </p> <p>The problem is still not solved……</p> <p> </p> <p>From the above you can see that I have been waiting for Vodacom to fix this problem for more than a week now.</p> <p>The problem is from Vodacom’s side, I am losing business at the moment because of this problem, and need it to be sorted out ASAP.</p>