Vodacom Upgrade Issues

To whom this may concern,

RE: Contract upgrade issue

I am writing this letter of complaint to Vodacom Upgrades Department, as I have an ongoing issue after my contract upgrade was done on 30 March 2022. After 5 attempts over telephone calls, it is still unresolved.

My previous contract plan was activated in March 2020 and consisted of the following: - Red Select Top Up+ - R1223.97 (less R250 discount) = R973.97/m - 2GB/m - 800min/m - 5GB/m (24months promo)

On 30 March 2022, I upgraded via a telephone call onto the following plan: - Red Top Up - R1159/m - 10GB/m - 800min/m

I am not receiving my data as I should (minutes remain the same), and on the My Vodacom app it still shows the old plan. I am now even paying more than what I should pay and getting less than what I should receive! The invoiced amount exceeds the signed contract amount.

I called on 5 May, 6 May, 18 May, 29 June, and 4 July to sort this out. The first two calls concluded that the problem was rectified. The third call concluded that I needed to wait until June for the changes to take effect. The fourth call concluded that the matter is escalated (as it was not rectified earlier in May), and on the last attempt I couldn’t reach the operator as the lines are too busy, and my calls keep on dropping after 5 minutes.

I switched over to sending emails to ***. I explained the issue and sent them this complaint on 4 July and 11 July, but still no response.

This issue needs to be sorted out asap please!, and I request credit for the months that I have overpaid.

Regards,