AD
Arina D
1 reviews | Active since May 2014
01 Oct 2022, 08:54
Vodacom upgrade inefficiency
Can I give Vodacom zero stars? I upgraded but accessory was faulty from day 1. So I cancelled the upgrade. Vodacom said they need to collect the watch but took 3 weeks to do so (after we reminded them NUMEROUS times). My upgrade has still not been cancelled. Im paying for an upgrade I can't use. How is this acceptable? Is this even legal?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2022, 13:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2022, 13:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Oct 2022, 12:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Call Center who assisted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply05 Oct 2022, 12:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the Call Center who assisted and advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,