Vodacom Upgrade Horror

Good day,

What a mess, firstly i have been a Vodacom customer for 10 years and have had no issues till i wanted to upgrade my contract,

I have spend hours on the phone, waiting for call backs that never happened and just to be Enlighted today that i now all of a sudden don't have a finance option on my contract and therefore needs to pay a cash amount upfront.....

To make this experience even worse the issue seems to be on Vodacom side as my account was moved from an Business account to a personal account last year but seemingly this was never actioned till my call for an upgrade last week.

I have never had this issues with Vodacom and i am deeply disappointed on the way i am being handled as a long standing paying customer with multiple contracts from Vodacom.

I am sorry to say but should this not be resolved i will have no other choice to cancel all my business with Vodacom and move to a supplier that can truly treat their paying customers with the due respect and urgency that one would expect to receive.

Kind Regards