MB
MARISKA B

1 reviews | Active since Aug 2016

24 Aug 2016, 10:15

VODACOM Upgrade HORROR

<p>I did an upgrade and was told my phone will be delivered by wednesday, so i called this morning to be told my phone has been sent back to vodacom by RAM Couriers - Phoned RAM and they informed me that NO ADDRESS OR CONTACT DETAILS was on my parcel - phoned vodacom AGAIN and all they can say is we will only be able to send a new one NEXT WEEK. this was not MY stuffup!!!!! VODACOM NEEDS TO MAKE SURE I GET MY PHONE THIS WEEK AS THEY STUFFED UP WITH MY DETAILS ON THE DELIVERY PARCEL - I NEED AN UPDATE ON WHEN I WILL GET MY PHONE AS I ALLREADY GAVE MY CURRENT PHONE TO SOMEONE IN NEED AND NOW IM SITTING WITH NOTHING!!!!!!!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2016, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MB
MARISKA B's update24 Aug 2016, 11:18
Reviewer Update

really - an automatic reply?? this is what i get ?