Vodacom Upgrade Gone Wrong
Vodacom contacted me for an upgrade. After waiting for my devices for 4 weeks the cell phone was received with a faulty front camera. After taking time out of my day and being reverted to different departments 4 times I was told that the device must be returned with my Smart Watch which is not faulty. I then have to re-do the upgrade after they receive the device and all of this after I waited so long to receive my items. Now I have to sit without both devices while they cancel the current upgrade and then I have to process a new upgrade. I cannot understand why this has to be done and why the device cannot just be replaced. I am really confused how this is seen as looking after your clients?
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Vodacom's replyOfficial
05 Oct 2021, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Oct 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Oct 2021, 10:17What a disappointment. No call received from Vodacom to resolve my query, I resolved it myself in the meantime with absolutely no help from Vodacom. If I look at your Hello Peter complaints it seems like you have some internal training and system improvements to do Vodacom!!!
's update11 Oct 2021, 10:17
Reviewer Update
What a disappointment. No call received from Vodacom to resolve my query, I resolved it myself in the meantime with absolutely no help from Vodacom. If I look at your Hello Peter complaints it seems like you have some internal training and system improvements to do Vodacom!!!