VODACOM UPGRADE GONE WRONG

<p>Good afternoon,</p> <p> </p> <p>RE: UPGRADE GONE WRONG</p> <p> </p> <p>I called your Upgrades department to enquire on a upgrade on my number at around 14:30 today (07/07/17)- 28min + call.</p> <p> </p> <p>I was enquiring on the Sony XZ Premium and Sony XA1 Ultra.</p> <p> </p> <p>I advised the agent that the Sony XZ Premium deal was too expensive and to rather look at the Sony XA1 Ultra (as the specs are the same). The Agent advised me that the premium would be R349 per month which would include: R200 airtime per month and 1GB data pm. (1 GB promo for 24 months- free data).</p> <p> </p> <p>I then accepted the deal mentioned above. The agent then confirmed the deal with me and placed me on hold.</p> <p> </p> <p>Then the agent came back and advised me that the phone isn’t available as it failed some test, after I accepted the deal!?</p> <p> </p> <p>The agent was unprofessional with me and even said “Jesus Christ!”- Shocking!!! I am a Christian and do not appreciate the lords name taken in vein. The time which she wasted of mine not mention too! I was also told that the people who could assist me had “knocked off” and therefore I would have to wait until Monday- which I believe is highly unprofessional that before 5 PM on a week day that there was nobody in Vodacom that could assist me, not even a manager!?</p> <p> </p> <p>The agent also added on a 1 GB package- which has been placed on my “bill so far” and charged me R249 on my bill! extra?</p> <p> </p> <p>I believe my terrible experience would justify this: I would like the deal mentioned above as it meets my budget requirements: R349 P.M- Due to the fact that the Sony XA1 Ultra is suddenly unavailable I am requesting this deal to be structured with the Sony XZ Premium please.</p> <p> </p> <p>Please get back to me ASAP- I am not happy to have this experience after being a loyal customer with Vodacom for many years and all I wanted to do is a simple Upgrade . The unprofessionalism and appalling service which I experienced today from the agent in question was horrifying- thinking a big brand like Vodacom would employ agent like this?</p> <p> </p> <p>Regards,</p> <p> </p> <p>Hamilton Haskins</p>