1 reviews | Active since Feb 2018
Vodacom Upgrade frustration!!!! No Stock!!!
I called Vodacom online on Tuesday, only to be transferred 5 times to different departments, as no one could assist me, I was trying to inquire if I can upgrade my line to the PlayStation 5 bundle, naturally I was unsuccessful as I was told the deal is not available online and I need to go into the store to upgrade. I called the Vodacom shop and they firstly advised that I should upgrade online as they do not have stock and online can order stock for me, I then explained that I spoke with online and the deal is not available online. I made an appointment online to visit Vodacom Galleria, firstly no one knew about my appointment and I had to explain my story again, I was told there is no stock in the warehouse and that the promotion has been discontinued!!! This is absurd how can you discontinue a promotion that is still running and secondly you cannot provide or order stock for me as there is stock available, this is most certainly not true as local stores have stock, do you mean to tell me when Vodacom launched this promotion they only ordered a certain quantity something like 10 consoles since you ran out of stock so early on, and yet again this is not noted and written anywhere on the pamphlets. I then asked on how to proceed and got an answer of "I need to find a store that has stock!!! What kind of service is this??? I as the client need to phone around seeking stock!! I was then informed that only certain branches keep stock this is not advertised in the pamphlet so Vodacom staff is lying to their clients... and they cannot check stock for me as they are limited to certain branches. I am fed up with the service and lies I received from the start after being a loyal client for years, I cannot even get a little effort from the staff to assist me with ordering this bundle for me. I need someone to contact me and to let me know where en when I can upgrade, as this promotion is still valid until September you cannot advertise products without stating limited quantities or selected stores only you are falsely advertising your products get it right Vodacom and sort this out, you are breaking CPA policy!! Please get back to me on which branches have stock and I will like to have one ordered and delivered either to my home or closest branch, as this is a item advertised on your pamphlet and the promotion is still valid!
Monday 29, 5:07pm I have not yet received a call or follow up.
Monday 29, 5:07pm I have not yet received a call or follow up.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 19-08-2022 and was advised there is no stock and went should Vodacom expect to receive stock. You also confirmed you visited your closest store and feedback was provided that there is no stock available and unfortunately the feedback provided is correct as stores are Franchise owned and do not keep register on stock available at different stores. Regards Consumer Website Team
Hello Vodacom,
You are correct I made a lot of calls and visited your branches, as I was told if the store does not have stock online will order stock and deliver the unit to my home, then online told me again they do not offer this deal I need to go into the store!!! So who is lying?? I was also told by Vodacom online you will have stock by 7 September so tell me why you cannot place an order for me when that stock arrives, and after looking at the pamphlet again this promotion ends 6 September so once again I was **** to!!! I do not care about your excuses I have the pamphlet and it has a promotional item that is still running, and I want it..I do not accept the excuse that the promotion was ended due to no stock and discontinued this is not advertised as such. The pamphlet does not say anything about " Franchise owned and do not keep register on stock available at different stores" you are advertising the product and I am the client who wants to purchase the product advertised by you.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you were in contact with the relevant team on the 19-08-2022 and was advised there is no stock and went should Vodacom expect to receive stock. You also confirmed you visited your closest store and feedback was provided that there is no stock available and unfortunately the feedback provided is correct as stores are Franchise owned and do not keep register on stock available at different stores. Regards Consumer Website Team
Hello Vodacom,
You are correct I made a lot of calls and visited your branches, as I was told if the store does not have stock online will order stock and deliver the unit to my home, then online told me again they do not offer this deal I need to go into the store!!! So who is lying?? I was also told by Vodacom online you will have stock by 7 September so tell me why you cannot place an order for me when that stock arrives, and after looking at the pamphlet again this promotion ends 6 September so once again I was **** to!!! I do not care about your excuses I have the pamphlet and it has a promotional item that is still running, and I want it..I do not accept the excuse that the promotion was ended due to no stock and discontinued this is not advertised as such. The pamphlet does not say anything about " Franchise owned and do not keep register on stock available at different stores" you are advertising the product and I am the client who wants to purchase the product advertised by you.