Vodacom Upgrade Frustration

<p> I manage to get some courage again this morning to call Vodacom Call Cente (not a pleasant experience at all) regarding my upgrade done 13th January 2017, still to today the 10th March I have no phone!!</p> <p>I was informed by Moja from the Upgrade Department this morning that not ONE of my calls have been logged!</p> <p>How on earth does this happen when you get reference numbers via sms!</p> <p> </p> <p>Sms message from Vodacom 13 Feb 2017 " Your query has been escalated to a support specialist Your ref: 1- ********** 933803"</p> <p>Second SMS from Vodacom "Thank you for your support Your query ref: 1- ********** 933803 has now been closed!!!</p> <p>Not to mention my e-mails to customer care, they very happy to give you refernce numbers but that is where it ends!!!</p> <p>The service level between different departments in Vodacom is beyond poor!!</p> <p> </p> <p> </p> <p> </p> <p> </p>