VODACOM UPGRADE *****E - LACK OF DISPUTE RESOLUTION 30 + DAYS ONWARDS

1 - Vodacom allows ********** UPGRADE contracts without the necessary security precautions or confirmations. 2 - Following up on a ***** dispute is a tedious task and we don't receive any ***** case reference numbers or feedback. 3- We have been following up on this case for more than 30 business days, with no conclusion in sight. 4 - ***** department doesn't adhere to the 7 - 14 days dispute resolution as indicated on their website. 5 - The ***** department never answers their phone or emails despite several follow-ups 6 - The customer care service consultants only have basic visibility of the case 7 - We have reached out to Enock to further assist, who provided another reference number and re-logged the case, but still no feedback. 8 - We have exhausted all avenues for this case, and the next step will be to log the complaint to the ombudsman.

All we want is: 1 - For the debit orders to stop going off until the case is resolved 2 - Have the case resolved as ASAP 3 - Cancel the contracts both the ********** upgrade and the standard contract. Standard contract to go onto pre-paid. 4 - Some decent feedback on the case and the status thereof.

Meantime, Vodacom is deducting a huge sum of money monthly and a ********* is enjoying the device. The case resolution time is pathetic.