pP
puvie P

1 reviews | Active since Jan 2017

24 Jan 2017, 20:39

Vodacom upgrade *****

<p>I called vodacom on the 20th of jan 2017 to cancel my contract the sales agent ended up deal matching a contract i saw on another network, ended up buying a deal of 75 mins 75smses and 20.5 GB of data per month of which 20 GBper month was due to a deal matching to prevent me from leaving the network. This month i find out by looking at my invoice that it wasnt promotional i'm pre paying for it and it doesnt come per month it is once off for 6 months. i find this totally unacceptable and fradulent to sell false deals to customers. </p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team