Vodacom upgrade failure saga

<p>Vodacom Upgrade fail</p> <p>Hi Unacceptable bad service</p> <p>I upgraded my contact for number *** at vodacom online and selected a Uchoose 200 contract with a Huawei P9 + accessories phone.<br />I’ve got a order confirmation email showing i ordered a phone </p> <p>Dear ****<br />Thank you for your upgrade order!<br />Order Information: <br />Quote Reference Number: VODACOMONLIN- ********** ********** 43 <br />Delivery Address: <br />***<br />Bellville <br />Cape Town Western Cape <br />7535 <br />Email Address: ***<br />Huawei P9 Grey + Accessory Pack <br />Mystic Silver <br />********** 12 <br />In Stock <br />Delivery estimate: 3-5 working days depending on stock availability and area of delivery.</p> <p><br />after 3days Just a sim card were delivered, this is so unacceptable , I phoned customer service and they informed me that I did not select a phone!! mm i wonder why the order confirmation shows a phone.<br />Aparantly it will take 7 days now to collect the incorrect upgrade simcard only and then re deliver sometime this year the phone i wanted !!! im so mad i sould have canceleed the contrat and gone to another Provider on prepaid.</p> <p>Stay away from Vodacom they not what they used to be</p> <p><br />Feb 21, 2017<br />6 days ago<br />Official business reply:<br />Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via Whatsapp to request your personal details</p> <p>Regards,<br />Vodacom Consumer Website Team</p> <p> </p> <p>----</p> <p>Its now Feb28 and no one form vodacom have contected me an ive had to constantly phone customer servace and finally the sim card have been collected . But no im not allowed to upgrade anymore.<br />there is a order stuc in te buggy Vodacom system somware and customer service dont seem to know how to sort this out so that i can finally upgrade my phone.<br />This is so shokingly bad serivice Vodacom sould change free next day delivery to free next month delivery ( thats is if you even get your correct deal )</p>