WP
Wayne P
1 reviews | Active since Mar 2009
09 Apr 2025, 13:16
VODACOM UPGRADE FAILURE
I upgraded my phone number and when the phone arrived it was not what was agreed to in the upgrade pitch. They now owe me R1413.96 for 2 months that they have charged me for the upgrade. I have phoned them multiple times since 12 February 2025 to get them to collect their phone and cancel the upgrade. No one ever phones me back and i still have the phone here 2 months later. I keep getting told that the matter has been escalated but still no one phones me back. Over 14 years with them and this is how one gets treated. Unacceptable VODACOM
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
09 Apr 2025, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2025, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WP
Wayne P's updateReviewer Update
09 Apr 2025, 16:12Dear Vodacom,
I wish it were true that you will get someone to contact me but as i mentioned in my complaint no one ever gets back to me. You are a company with *********** staff and irresponsible practices.
I wish it were true that you will get someone to contact me but as i mentioned in my complaint no one ever gets back to me. You are a company with *********** staff and irresponsible practices.
WP
Wayne P's update09 Apr 2025, 16:12
Reviewer Update
Dear Vodacom,
I wish it were true that you will get someone to contact me but as i mentioned in my complaint no one ever gets back to me. You are a company with *********** staff and irresponsible practices.
I wish it were true that you will get someone to contact me but as i mentioned in my complaint no one ever gets back to me. You are a company with *********** staff and irresponsible practices.
Vodacom's replyOfficial
10 Apr 2025, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2025, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
WP
Wayne P's updateReviewer Update
23 Jun 2025, 16:45Dear Vodacom
Your company finally collected the phone In may but is now no longer responding to emails. I am now out of pocket by almost R3k and no longer have an asset. Your company SUCKS. It now looks like i have to lay a case of ***** with the police in connection with this matter to be able to get any response.
Your company finally collected the phone In may but is now no longer responding to emails. I am now out of pocket by almost R3k and no longer have an asset. Your company SUCKS. It now looks like i have to lay a case of ***** with the police in connection with this matter to be able to get any response.
WP
Wayne P's update23 Jun 2025, 16:45
Reviewer Update
Dear Vodacom
Your company finally collected the phone In may but is now no longer responding to emails. I am now out of pocket by almost R3k and no longer have an asset. Your company SUCKS. It now looks like i have to lay a case of ***** with the police in connection with this matter to be able to get any response.
Your company finally collected the phone In may but is now no longer responding to emails. I am now out of pocket by almost R3k and no longer have an asset. Your company SUCKS. It now looks like i have to lay a case of ***** with the police in connection with this matter to be able to get any response.