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Francois P

1 reviews | Active since Mar 2009

05 Aug 2020, 12:19

Vodacom upgrade FAIL!!!

Upgrade been now nearly a month. I upgraded my phone through their call center as they supposed to be more efficient and save you money. I ordered the Iphone SE in black on 14 July 2020, with some items added on. I selected black cause I was told they have stock. When the confirmation agent called he said they have no stock, but getting in on 17 July 2020. I called again on 21 July and was informed they didn't get enough stock, but the next delivery is 31 July. When I called now, they say they got stock in but it wasn't black so it went to other clients. So after being with them for 20 years, they make no effort in keeping me informed as I have to keep on calling. I'm really considering taking my business to another provider, if they cannot provide basic service to their clients.

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Replies (3)
Vodacom
Vodacom's reply05 Aug 2020, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
FP
Francois P's update11 Aug 2020, 12:42
Reviewer Update
Vodacom has made no attempt to contact me, which is consistent with the replies I have been getting from them. They keep saying they will be in contact, but they don't unless you call them.
FP
Francois P's update18 Aug 2020, 10:05
Reviewer Update
I have been contacted but, still no one is able to give me any indication, the standard response is we will expedite it and get management to contact you, but nothing. Was contacted on Sunday by the person who did the upgrade, and she only says she is sorry, but she has no idea when will I receive my upgrade and she will ask management to contact me, which never happens