WT
Werner T

1 reviews | Active since Mar 2015

21 Feb 2017, 11:38

Vodacom Upgrade fail

<p>Hi Unacceptable bad service</p> <p>I upgraded my contact for number *** at vodacom online and selected a Uchoose 200 contract with a Huawei P9 + accessories phone.<br /> I’ve got a order confirmation email showing i ordered a phone </p> <p>Dear ****<br /> Thank you for your upgrade order!<br /> Order Information: <br /> Quote Reference Number: VODACOMONLIN- ********** ********** 43 <br /> Delivery Address: <br />***<br /> Bellville <br /> Cape Town Western Cape <br /> 7535 <br /> Email Address: ***<br /> Huawei P9 Grey + Accessory Pack <br /> Mystic Silver <br /> ********** 12 <br /> In Stock <br /> Delivery estimate: 3-5 working days depending on stock availability and area of delivery.</p> <p><br /> after 3days Just a sim card were delivered, this is so unacceptable , I phoned customer service and they informed me that I did not select a phone!! mm i wonder why the order confirmation shows a phone.<br />Aparantly it will take 7 days now to collect the incorrect upgrade simcard only and then re deliver sometime this year the phone i wanted !!! im so mad i sould have canceleed the contrat and gone to another Provider on prepaid.<br /><br />Stay away from Vodacom they not what they used to be</p>

0
Replies (3)
Vodacom
Vodacom's reply21 Feb 2017, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

WT
Werner T's update21 Feb 2017, 13:31
Reviewer Update

When will this be ?

This upgrade were stufed up by probibly a bug on the online site and i expect this to be resolved ASAP

WT
Werner T's update22 Feb 2017, 10:40
Reviewer Update

Petheting service continues

no one from Vodacom have contacted me.

Vodacom just dont care, now i sit wihout a phone my upgrade phone was supposed to be my new phone. old phone is not working properly anymore