1 reviews | Active since Mar 2015
Vodacom Upgrade fail
<p>Hi Unacceptable bad service</p> <p>I upgraded my contact for number *** at vodacom online and selected a Uchoose 200 contract with a Huawei P9 + accessories phone.<br /> I’ve got a order confirmation email showing i ordered a phone </p> <p>Dear ****<br /> Thank you for your upgrade order!<br /> Order Information: <br /> Quote Reference Number: VODACOMONLIN- ********** ********** 43 <br /> Delivery Address: <br />***<br /> Bellville <br /> Cape Town Western Cape <br /> 7535 <br /> Email Address: ***<br /> Huawei P9 Grey + Accessory Pack <br /> Mystic Silver <br /> ********** 12 <br /> In Stock <br /> Delivery estimate: 3-5 working days depending on stock availability and area of delivery.</p> <p><br /> after 3days Just a sim card were delivered, this is so unacceptable , I phoned customer service and they informed me that I did not select a phone!! mm i wonder why the order confirmation shows a phone.<br />Aparantly it will take 7 days now to collect the incorrect upgrade simcard only and then re deliver sometime this year the phone i wanted !!! im so mad i sould have canceleed the contrat and gone to another Provider on prepaid.<br /><br />Stay away from Vodacom they not what they used to be</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
When will this be ?
This upgrade were stufed up by probibly a bug on the online site and i expect this to be resolved ASAP
When will this be ?
This upgrade were stufed up by probibly a bug on the online site and i expect this to be resolved ASAP
Petheting service continues
no one from Vodacom have contacted me.
Vodacom just dont care, now i sit wihout a phone my upgrade phone was supposed to be my new phone. old phone is not working properly anymore
Petheting service continues
no one from Vodacom have contacted me.
Vodacom just dont care, now i sit wihout a phone my upgrade phone was supposed to be my new phone. old phone is not working properly anymore
