SM
Starrian M
1 reviews | Active since Jun 2015
07 Apr 2026, 10:20
Vodacom Upgrade experience
I was due for an upgrade and I was called by someone at Vodacom to upgrade my contract and now they have messed up my contract completely. Contract started on the 1st of March
Mason mqalaba was the manager it has been referred too.
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I was given minutes and data and now they removed my minutes and it’s impossible to get hold of anyone and the call keeps dropping when you call retentions.
Very frustrated and impossible to get someone to sort it out.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Apr 2026, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2026, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Starrian M's updateReviewer Update
15 Apr 2026, 11:05Nothing has been resolved still sitting with the same problem. Vodacom customer service is terrible!
SM
Starrian M's update15 Apr 2026, 11:05
Reviewer Update
Nothing has been resolved still sitting with the same problem. Vodacom customer service is terrible!
Vodacom's replyOfficial
22 Apr 2026, 11:29Dear Robert, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, your upgrade reversal has been loaded for the 1st of May, and we confirmed that we will follow up with you from the 5th of May 2026. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Apr 2026, 11:29
Official
Dear Robert, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, your upgrade reversal has been loaded for the 1st of May, and we confirmed that we will follow up with you from the 5th of May 2026. Regards Consumer Website Team
Best regards,