Vodacom upgrade

I called about 2 weeks ago to cancel my subscriptions. The lady i spoke to advised me not to. I decided to get an upgrade on 082 467...... she then sent me a quote ands promised to call me back the next day. Guess what!!??? I never got a call back and i was told they need to transfer me to cancelations. I spoke to someone and they canceled the order. I then spoke to another agent who said they will call me back the next day once the order reflects it was cancelled. Guess what!!!??? No one called me back. Pleass take note. I am doing all the calling back. I then spoke to a guy on Monday and he said the stock i finish for the day and he will call me back on Tuesday. He even told me he will call me back at about 9. GUESS WHAT!!??? He never called me back and he left the order on the system meaning that order could not be canceled by anyone because i called yesterday afternoon (Tuesday) and the lady i spoke to said she cant do amything on because he left an order and she cant amend. So she had to put me through to cancelations AGAIN. I was then told i have to wait 24 hours for their system to show the cancelations was done. I AM BEYOND ****ED WITH VODACOM. I really cant wait for my 4 contract to come to an end and never do business with vodacom. I have a contract with Vodacom that is more than 20years and this is the service one gets?????? All i wanted was to actually give them business amd that was to do an upgrade. Has it become so difficult to do an upgrade with Vodacom?????? 😡😡😡😡