HB
Hana B

1 reviews | Active since Oct 2025

04 Nov 2025, 11:14

Vodacom ***** ******* upgrade.

After being called by a Vodacom third party sales person who sells upgrades for Vodacom I upgraded one of my 2 data sim cards. I explicitly said that I do not want to upgrade/extend the contract on the other sim. 2 Months later I find that both contracts were upgraded. I phones Vodacom who sent me to the third party sales company and they sent me back to Vodacom. No one will help me and no one will take responsibility for the *****ulent conduct of this sales person. I have subsequently sent my complaint to vodacom customer care via email and the email bounced back with "vodacom mailbox is full". What an utter disgrace. I was ****med by Vodacom with no one willing to take ownership and no one being accountable. This is beyond unprofessional. I will switch to another service provider. No more Vodacom ******* for me thank you!

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2025, 11:19
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team