Vodacom Upgrade DONE INCORRECTLY

Good day

I app**** online via Vodacom login for a cell phone upgrade last week of November into 1st week December 2017 and

received the handset 2nd week December 2017.

My issue now are

1. A new line has been activated 2. I’m paying for 2 lines instead of 1line 3. I logged a call in 15 or 16 December 2017- Issue was not resolved 4. I logged a call again 5 January 2018 – Was told to wait for 7days but still waiting for response (ref: 1- ********** ********** ) 5. How long will it take to deactivate the line I did not request and not using 6. How long will it take to refund the money’s that was debited for the new line from December 2017 to date

********** – this is the line that was supposed to be upgraded

********** 175 – Wrongly allocated line.

2017-12-15

Description. ACB DEBIT:EXTERNAL VODACOM ********** 407 I **********

Amount. -296.00

2017-12-15

Description. ACB DEBIT:EXTERNAL VODACOM ********** 548 I **********

Amount. -248.49

A total of R544.49 was paid in December and January the two totals were combined to R544.49. I could have easily taken out a contract that would cost me +/- R600 but I did not cause I cannot afford it I can only afford the upgrade I requested of R299, which was an increase of only R50 from the old contract of R248.49.

Please resolve this as soon as possible.

Email has been send to ********** on 22 January 2017 and no response or resolution to date.