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Lizelle L

1 reviews | Active since Jan 2013

15 Jul 2019, 14:27

Vodacom Upgrade done incorrect and wifi router on wrong account

Dear Vodacom

How long does it take you to resolve something?

It's 6 months down and I am still not getting any assistance with this incorrect upgrade.

I did a upgrade on 30 December 2018 on my phone nr *** where I took the Samsung J4+ When I received my invoice I noticed I am being charged for 2 phones ( the upgrade was done on the incorrect --> nr ***) a nr that I do not use. I went to Vodacom Pavilion as this is where I did my upgrade, Louis has been trying to help me ever since but no joy. How difficult is it to send the documents for a reversal to be done and the contract to be done on ***???

*** needs to be cancelled as I do not use this nr Account nr NA159507-2

Currently I am paying R636.53 per month for something I do not use.

___________________________________________________________________________

Also note my Wifi device 5G day and 5G night is on the wrong account, I have gone to Vodacom and filled all necessary documents and this is still not rectified

Wifi router nr *** Remove from account I***-4 Add to account NA159507-2

I hope this gets resolved A.S.A.P

0
Replies (4)
Vodacom
Vodacom's reply15 Jul 2019, 15:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LL
Lizelle L's update19 Jul 2019, 12:07
Reviewer Update
Please note I am still awaiting a response,

I can be contacted between 15:00 and 16:00
LL
Lizelle L's update23 Jul 2019, 11:49
Reviewer Update
Hi

Do I really have to go higher up to get this sorted??????
LL
Lizelle L's update21 Aug 2019, 13:47
Reviewer Update
Hi

Please note I have been to Vodacom. The deal has been opened but the cancellation is still pending.

How long is this cancellation going to take as the deal is only open for a short period.


Also note I have not received feedback yet about my wifi device that is on the wrong account. Remember paperwork was filled for this to be done at the top Vodacom in Pavillion.