1 reviews | Active since Jun 2011
Vodacom Upgrade - Divorce pending re your doubtful business ethics
<p>Almost two years to the day (23 Dec 2015) Vodacom and I had a massive fallout which came perilously close to a divorce after being partners for 20 years. Sadly, this time I am left with no option but to consider migrating to another service provider as Vodacom is once again up to its tricks.</p> <p>I am eligible for an upgrade (since 2015) but initally refused to upgrade as I did not trust Vodacom to commit to them for two years. Well, I then decided that I could finally trust them, but woe how foolish was I.</p> <p>I logged on to My Vodacom and searched for the upgrade deals for MY NUMBER and made my selection - IPhone 7 plus with a Smart Top Up S+ package (75 mins, 75 sms, 500 mb data) which would cost R839 p/m. I got an email message informing me a consultant would call me to confirm the upgrade with reference number 09H77X. After spending about 10/15 mins plus with the consultant on the phone he informed me that I do not qualify for the smart top up s+ package, but do qualify for a more expensive uChose option. He was unable to tell me why I do not qualify as this package was specifically listed as an UPGRADE for MY NUMBER. What is Vodacom up to - trying to con us and upsell. Good bye Vodacom your business ethics leave a lot to be desired!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
