JR
Jennifer R

1 reviews | Active since Jun 2011

02 Jan 2017, 21:34

Vodacom Upgrade - Divorce pending re your doubtful business ethics

<p>Almost two years to the day (23 Dec 2015) Vodacom and I had a massive fallout which came perilously close to a divorce after being partners for 20 years. Sadly, this time I am left with no option but to consider migrating to another service provider as Vodacom is once again up to its tricks.</p> <p>I am eligible for an upgrade (since 2015) but initally refused to upgrade as I did not trust Vodacom to commit to them for two years. Well, I then decided that I could finally trust them, but woe how foolish was I.</p> <p>I logged on to My Vodacom and searched for the upgrade deals for MY NUMBER and made my selection - IPhone 7 plus with a Smart Top Up S+ package (75 mins, 75 sms, 500 mb data) which would cost R839 p/m. I got an email message informing me a consultant would call me to confirm the upgrade with reference number 09H77X. After spending about 10/15 mins plus with the consultant on the phone he informed me that I do not qualify for the smart top up s+ package, but do qualify for a more expensive uChose option. He was unable to tell me why I do not qualify as this package was specifically listed as an UPGRADE for MY NUMBER. What is Vodacom up to - trying to con us and upsell. Good bye Vodacom your business ethics leave a lot to be desired!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Jan 2017, 06:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team