1 reviews | Active since Feb 2019
Vodacom Upgrade Dissapointment
I tried to do an upgrade recently and was highly disappointed with the outcome from vodacom. After all the information was submitted i was told the i would have to pay an additional R13000 Rand for the phone that i want because my portfolio shows that I do not qualify because of my payment history.
Firstly VODACOM I pay my account via debit order every month which you take every month without being reject not even once for the past 4 years. When i was with Autopage i never had a hassle now that you have taken over my account there is issues.
Secondly who is robbing who. My free minutes and data i pay for every month gets taken away from me after a couple of months if i do not use it.
Thirdly I am very upset with this whole situation that you guys think i am a risk factor after taking my money month after moth without fail.
Very disappointed and upset customer Valerio Sa
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)