Vodacom Upgrade disaster.

So wanted to do an upgrade to Iphone 14 plus, below my story.

Phoned Vodacom on the 23rd of October to do an upgrade spoke to Thomas. Thomas indicated that i will receive the phone in two to three days. Follow up on Monday the 24th of October, i am now informed that the confirmation team needs to phone me first before they can deliver. Follow up on Tuesday the 25th of October, nothing Vodacom can do have to wait for confirmation team. Follow up on Wednesday the 26th of October, they now inform me that i asked for the upgrade to be cancelled ! I never did. We now have to redo the upgrade.

Follow up on the 27th of October, handed over to RAM couriers. Delivery scheduled for the 27th. I phone at 16:00 apparently Ram was at my house at 14:00 and nobody was home. We are five people in this house looking out for delivery they were never here and never called.

Follow up on the 28th, parcel was sent back to the hub and Ram now needs authorisation from Vodacom before they can deliver. Now scheduled for Monday the 31st of October.

Not sure what is happening at Vodacom or their couriers but i have a lot of friends that is also experiencing far below standard service levels from them. Customer satisfaction these days are not as important as it used to be.

Maybe MTN is the way to go.