Vodacom Upgrade (delivered wrong phone)

Against my better judgement, I have decided to upgrade telephonically. Everything was detailed and repeated to make sure the order is correct. Then delivery did not take place as planned and me as the client had to intervene between Vodacom and RAM to eventually get my phone delivered. On delivery I opened the box, guess what ... wrong phone. Now Vodacom cannot sort it out, want me to return the phone through RAM and then cancel the upgrade. Then want me to re-apply for upgrade and wait weeks for it to be "resolved" (it never get resolved or cancelled). So, now I as the client sits with the wrong phone, line is upgraded, its effective from 01-04-2022, and I cannot correct it, because according to Vodacom there is not alternative to fix their mistake?

How are we getting ourselves into these situations still today??? Very angry and disappointed at Vodacom AND I do not know what to do (still without a phone, no way of sorting it out, line upgraded, gonna start paying).

Thanks Jaques