1 reviews | Active since Jul 2016

24 Nov 2016, 19:34

Vodacom upgrade deal match *******

<p>I upgraded my contract Nov'16 with Vodacom as a deal match.As Telkom offered 575mb and 50min for R149 per month with a P8 lite handset.I informed Vodacom and they offered me 150min and 500mb for R199 per with a P8 lite handset.When the month started i only received R150 airtime and 200mb.I phoned in about 5 times to resolve my problem but no joy.Currently i have to buy data and airtime and there are never manager available in the call centre.how do i get what was promised or cancel the contract and port my number?</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team