AJ
Anna J
1 reviews | Active since Feb 2018
09 Apr 2019, 12:59
Vodacom upgrade contract without your knowledge
Late last year Vodacom upgraded my contract without my knowledge. We managed to address the matter. Low and behold, they have done it again. Why are they doing this and which employees at Vodacom or their associates assumes that they can change your contract without your approval. This is *****!!!!!!
I want to close my account, because I cannot deal with companies who is *********.
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Vodacom's replyOfficial
09 Apr 2019, 13:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2019, 13:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Apr 2019, 16:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply09 Apr 2019, 16:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team