Vodacom Upgrade contract without approval

Item: Vodacom
Rating: 1
Author: Dawie H

Vodacom decided that they upgrade my contract on their own without my approval to do so. A person from their Retention department gave me a call with an offer which I've declined, that person went ahead with the upgrade anyway. This is *****.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Oct 2018, 16:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply03 Oct 2018, 16:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Dawie H's updateReviewer Update

12 Oct 2018, 08:30

I was contacted by Vodacom on the 3rd October and where they promised to provide feedback. No feedback received.

Dawie H's update12 Oct 2018, 08:30

Reviewer Update

I was contacted by Vodacom on the 3rd October and where they promised to provide feedback. No feedback received.