Vodacom upgrade contract
Following upgrade order etc. in Lydenburg last week, last Friday I received a quotation/contract from Vodacom for signature. There were a number of mistakes on the contract (name, address etc.) which I highlighted and sent to *** which was the email address shown on the document. No response at all from Vodacom and the new contract is due for implementation on Monday 1st November.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Oct 2021, 10:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Oct 2021, 16:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2021, 16:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
's updateReviewer Update
29 Oct 2021, 08:31Received a call from Vodacom late Thursday. Matter now resolved. Still don't understand why emails are ignored ! I really hate having to use cellphone for this sort of thing - companies say they record calls from users but what 'evidence' does the user have unless email is used ??
's update29 Oct 2021, 08:31
Reviewer Update
Received a call from Vodacom late Thursday. Matter now resolved. Still don't understand why emails are ignored ! I really hate having to use cellphone for this sort of thing - companies say they record calls from users but what 'evidence' does the user have unless email is used ??