VODACOM UPGRADE CONFIRMATION IS ****ED UP

I phoned on the 10th Feb to upgrade. I have spoken to Director his services was great, now comes the bad part. We told Vodacom on numerous times this week that because of there bad signal in Lydenburg my husband's calls does not go thru that often. I have given them 2 cell phone numbers. they have tried calling him to confirm if we want to go on with the upgrade. Bear in mind that that i was told i would have received my phone yesterday the 13th. we have asked Vodacom upgrade department to tell them to call him at 17:30 yesterday, no one phoned i phoned them now saying they should phone him now no one phoned. HOW THE HELL IS IT POSSIBLE THAT WE CANT GET HOLD OF CONFIRMATION DEPARTMENT???????? I want my phone today what will vodacom do to help me. My husbands signal comes and goes and when it is off then Vodacom cant call because it goes to voice mail. I'm SO FED UP WITH VODACOM