Vodacom upgrade complaint

Item: Vodacom
Rating: 1
Author: Andriano F

We saw a contract special for a phone and watch for R329pm x 24. We wanted to upgrade my sons phone on this but we were told that we dont qualify but that we can get the phone alone for the same price. Now tell me Vodacom why me as a existing customer gets punished . The monthly installments are exactly the same but i dont qualify .Mybe its time to move........

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Nov 2020, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Nov 2020, 14:04

Official

Andriano F's updateReviewer Update

26 Nov 2020, 17:49

Thanks for the quick response so what you are telling me is that because of my credit rating i get punished.
Because the amount i will pay is exactly the same yet i do not get the watch.
Or put it this way i will be paying more for less over 24 months .
Thanks for punishing a person in such hard times it goes to show how you look after your customers......

Andriano F's update26 Nov 2020, 17:49

Reviewer Update