Vodacom Upgrade Complaint

I have upgraded my 2 Vodacom Contracts Friday 15/02. I was told that I will have my upgrade phones Friday 22/02. Tuesday 26/02 when I phoned the call centre, It took forever to speak to someone that could actually assist. The bucket was just passed. Mt uograde was cancelled without sending out any information regarding the cancellation. No one can explain?? Send an email to Vodamsecretary. At long last the agent called me spoke to me and attacked me with "why did you cancell the upgrade"? What?? I asked the agent to keep an eye on my 2nd request and phone me each day so that I know everything is OK. The attitude of the agent was not really what you would expect from someone in a callcentre. Needless to say no one checked my 2nd request. Thurday 28/02 I only received one upgrade phone and it was the wrong phone? Again it took almost an hour just to speak to someone in management that could could understand what is happening. A manager in the upgrades department had a message to call me before 20:00. I told them I would bet money that I will not get that call. It is now Friday 01/03 15:30 and still no call?? emails was again send to Vodacomsecretary. That was the only calls. It is absolutely shocking that no one has the ***** to phone me and explain what now??