Vodacom upgrade cheats consumers and doubles installments

<p>Please can someone help??</p> <p>I have called ********** 00</p> <p>I have called the absolutely useless 082 111 number.</p> <p>I have been on hold for over 10 minutes a time and have had the phone put down in my ear while staff talk and laugh in the background.</p> <p>I have been transferred to retentions. Upgrades. Online upgrades and accounts. Spoken to a Thabo a Tippy and a few others and still no Joy.</p> <p> </p> <p>On doing my Upgrade I was NOT informed that just because I am doing an upgrade that I will have to pay for the old device AND the new device at the same time. They say I did an early upgrade when I never.</p> <p> </p> <p>I recently did an upgrade for Cell No - ********** 430. Upgraded from a data package to Top up 200</p> <p> </p> <p>I have another contract on ********** .(top up 200) this was not upgraded or changed in any way, yet my instalment has gone up to over R500!!</p> <p> </p> <p>Both contracts should be on a TOP UP 200 contract.</p> <p> </p> <p>My bill should be 500-600 rand and i am now being charged R512 for the one phone ( ********** 043) which i didn’t upgrade, and over R500 for the one I upgraded.</p> <p> </p> <p>This is wrong what Vodacom has done as I was never informed of the 3 months I would have to now pay for an ond bill, a new bill, and an existing bill!!</p> <p> </p> <p>I refuse to pay this as I have requested a million times for the recordings and no one can prove this would be the case!</p> <p> </p> <p> </p>