KO
Kyle O'Reilly

1 reviews | Active since Aug 2019

28 Oct 2019, 09:12

Vodacom upgrade charges

I upgraded my vodacom contract on the 1st of July and did not receive any notice on store level at the Cape Gate Vodacom shop of early upgrade cost implications and also signed a contract with zero indication of additional devise fees but then received a bill back dated one month and for two months thereafter with an additional devise fee of R744. 66. After reporting this on store level they logged it with accounts only to tell me 3 months later that I had an early upgrade and that I am responsible to pay the additional devise fee. If this was disclosed when I enquired on my my upgrade I would not have proceeded with early upgrade. I have a written contract with a fixed amount but was charged more than what I signed for.

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2019, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team