vodacom upgrade/

Good day Shameel. Trust you are well

I had to google search for your contact details. Sorry to bother you with my query. Some background about myself. Name Pranisha Surname Bisnath

I have been with vodacom for 16 years if my calculations are correct I have never skipped a payment neither have i made any arrangements for late payments. Im due for an upgrade i love to upgrade to the Huawei p 40 light however the installments are a bit pricey for me as i am currently paying 280 rand per month. I did contact your upgrade team and they refused to assist me. I even told them i will move to another service provider they said nothing they can do and i must go to a vodacom centre maybe they can help me out but in the call centre they cant help me. I feel hurt and offended after being with you for so long.

I just felt the need to contact you to let you know your agents do not probe with clients i guess its fine to loose clients who are honest and dedicated.

I hoping you can assist me.

My contact number is ***

Kind regards Pranisha

Dear Pranisha

Thank you for taking my call.

As per our conversation,we will request a deal on your behalf We will revert as soon as we receive feedback.

Regards Thato Makoti Executive Client Liaison Officer CEO?s Office

Dear Pranisha

Thank you for taking my call.

Please see the below options available.

1.HUAWEI P40 LITE MIDNIGHT BLACK + 20GB DATA X 1 - (H) @ R349 PM (R174 Finance + R175 Sub on uChoose Flexi 175

2.HUAWEI P40 LITE MIDNIGHT BLACK + 20GB DATA X 1 - (H) @ R269 PM (R94 Finance + R175 Sub on uChoose Flexi 175 (36 Months)

We will make contact with you tomorrow.

Regards Thato Makoti Executive Client Liaison Officer CEO?s Office

Good day Shameel and Thato

I must say im really dissatisfied and disappointed that you are unable to help me.

My contract is ending in October and you guys have not found a deal for me.

I guess you prefer to have clients who dont pay and miss payments than having me on your books as im up to date with my account but you cant help.

Im expecting a call from Shameel as Thato said he cant help any further as there was just one lady who contacted me from vodacom direct.

@shameel my contact number is *** awaiting for a call from you.

Regards Pranisha

please have a look at the above mail. today 20/10/2020 still no feedback from vodacom.

i had to call in 19/10/2020 only to find out that the contract i looked at was cancelled and no feedback was given as to why this was done.

please investigate this matter. if not sorted out i will take further actions.

regards