Vodacom Upgrade Centre Terrible

<p>On 25 July 2016, I requested an upgrade on a tablet contract that expired. The Upgrade Centre approved the upgrade and told me that I will receive the new device in about 3 working days. When logged in Vodacom's site, it shows that upgrade is in progress.</p> <p> </p> <p>Forward a few weeks. </p> <p> </p> <p>15 August 2016. No new device yet. I phoned the upgrade centre about the device. They said that they tried to deliver but nobody was home. Yeah right. </p> <p>The address where they were supposed to deliver is in Kwaggafontein, Bloemfontein. There are 24 hour security as well at the address. I know there is a street in Fleurdal, Bloemfontein with the same name. I suppose that they went to the wrong address. Nobody even phoned us to find enquire about the delivery.</p> <p> </p> <p>I requested that the resend the package, but was told that it must be cancelled first and a new request must be issued. I was told that they will send a sms to request the cancellation. As expected, no sms received from them.</p> <p> </p> <p>Forward some more to Saturday, 20 August 2016. Went to Vodacom at Brandwag. The person that helped me was very friendly and helped us. We completed a letter to the Upgrade Centre requesting cancellation again. He told us that the Upgrade Centre will contact us in 2 days to confirm that upgrade was cancelled.</p> <p> </p> <p>Forward again. Thursday, 25 August (0ne month later). Still no call from the upgrade centre. I just want to cancel the current request and do the upgrade at a Vodacom Shop as the service that I received from the Upgrade Centre is non existand to poor.</p> <p> </p> <p>I will never use the upgrade centre again. I just hope that I can finalise my upgrade.</p>