Vodacom upgrade cancelled without consent

<p>Vodacom Upgrade Ref nr 1- ********** 613638 & 1- ********** 968650 </p> <p> </p> <p>I am currently experiencing a major problem with Vodacom during an upgrade.</p> <p> </p> <p>On the 21st of January 2017 I phoned the upgrade department ********** and upgraded my contract to the Iphone SE 64GB on a Smart S package for R379 per month. I wanted the phone in the rose gold colour but the only stock available was the gold colour so I ordered the phone in the gold colour. I was assured that my new phone will be delivered between 3 and 6 working days.</p> <p> </p> <p>On the 23rd of January 2017 I received a call from the confirmations department to confirm my upgrade and that the Iphone SE 64GB in gold will be delivered on Friday the 24th of January 2017 or on Monday the 27th of January 2017.</p> <p> </p> <p>On Tuesday the 28th of January 2017 I phoned the upgrade department as I have not received my phone yet. The department informed me that my upgrade showed as cancelled on their system and that I would need to apply again for an upgrade and that the warehouse is struggling with stock issues.</p> <p> </p> <p>Over the past few days I have made numerous phone calls each day to vodacom, I have been hanged up on, passed on to different departments or been promised a call back from a manager or team leader. Up to date I have received no call and this issue has not been sorted out. I have wasted more than 5 hours of my time this week to sort out a issue Vodacom has.</p> <p> </p> <p>I find it totally unacceptable for Vodacom to cancel my upgrade. I was not even called to inform me of this change, I was just left to sit and wait for my new phone to be delivered. I have a verbal contract with Vodacom for the Iphone SE 64GB on the Smart S package for R379 per month and I expect Vodacom to deliver their side of the contract. To make Vodacom's stock problems my issue is unacceptable. My upgrade and phone delivery was confirmed on the 23th of January 2017 and I expect Vodacom to deliver the Iphone SE 64GB as promised to fulfill Vodacom's contractual obligation.</p> <p> </p>