Vodacom upgrade cancelled with no correspondence!
I app**** for an upgrade via the Vodacom upgrade portal on 4th March 2021. I requested an upgrade of my contract along with a new device (Samsung Galaxy A31) I have been waiting almost 2 weeks now and decided to call and find out what is going on, to which I was told that my upgrade was cancelled because the device has been discontinued! I did NOT get any email correspondence from Vodacom stating such, I have been a loyal Vodacom customer for almost 30 years now and this has made me question if I even want to be part of a network with such poor customer service. Now I must do the whole upgrade thing again. This is ridiculous!!! If I could score a 0 star I would. Unacceptable Vodacom, get your act together.
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Vodacom's replyOfficial
16 Mar 2021, 13:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Mar 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team